At phnova, we believe that gaming should always be fun, safe, and within your control. We are committed to providing every Filipino player with the tools, information, and support needed to keep gambling a form of entertainment — never a problem.
Our Commitment
phnova takes responsible gaming seriously. We know that for the vast majority of our players in Manila, Cebu, Davao, and across the Philippines, online gaming is a fun pastime — a way to unwind after a long day or enjoy some excitement on the weekend. And we want to keep it that way.
But we also know that for some people, gambling can become a problem. That's why phnova has built a comprehensive set of responsible gaming tools directly into the platform — so you always stay in control of your play, your time, and your budget.
All of our responsible gaming features are available free of charge to every registered phnova player. You don't need to call anyone or fill out complicated forms — most tools can be activated directly from your account settings in just a few taps.
All tools are free and available in your phnova account settings
Set a maximum amount you can deposit into your phnova account on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 7-day cooling-off period.
Set a maximum duration for each gaming session. When your session limit is reached, you will be automatically logged out of phnova. This tool is especially useful if you find yourself losing track of time while playing slots, bingo, or live casino games.
Enable periodic pop-up reminders that show you how long you have been playing and how much you have wagered in the current session. Reality checks appear at intervals you choose — every 30, 60, or 90 minutes — giving you a moment to pause and decide whether to continue.
Take a short break from phnova without permanently closing your account. You can set a cool-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets. Your account and balance will be preserved for when you return.
If you feel that gambling is becoming a problem, you can self-exclude from phnova for a minimum of 6 months or permanently. During self-exclusion, your account will be suspended and you will not receive any marketing communications. This is our most powerful responsible gaming tool.
Set a cap on how much you are willing to lose over a given period. Once your loss limit is reached, phnova will prevent you from placing further bets until the period resets. This tool helps you stick to your budget and avoid chasing losses — one of the most common signs of problem gambling.
Self-Exclusion
Self-exclusion is a serious step, and phnova makes it as straightforward as possible. Here's how to activate it:
Visit phnova.club and sign in using your registered email and password. If you are having trouble logging in, contact our support team for assistance.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Navigate to the "Responsible Gaming" tab within your account settings. All available tools, including self-exclusion, are listed here.
Select your preferred self-exclusion duration: 6 months, 1 year, 3 years, or permanent. We recommend choosing a period that feels right for your situation.
Confirm your self-exclusion request. It will take effect immediately. You will receive a confirmation email, and any pending withdrawals will be processed to your registered payment method.
Warning Signs
Problem gambling can affect anyone — regardless of income, age, or background. Knowing the warning signs is the first step toward getting help. Ask yourself honestly if any of the following apply to you:
You spend more money on gambling than you originally planned, or more than you can comfortably afford to lose.
You find yourself chasing losses — placing bigger bets to try to win back money you have already lost.
Gambling is affecting your relationships with family, friends, or colleagues, or interfering with your work or studies.
You feel restless, irritable, or anxious when you are not gambling, or when you try to cut down.
You have borrowed money, sold belongings, or used funds meant for bills or essentials to fund your gambling.
You hide your gambling activity from the people close to you, or feel guilt or shame after a session.
You have tried to stop or cut back on gambling before but found it difficult or impossible to do so.
If you answered yes to two or more of the above, we strongly encourage you to use phnova's self-exclusion tool and reach out to a support organization.
Self-Assessment
Honest self-reflection is one of the most powerful tools you have. Read through the questions below and think carefully about your answers. This is not a diagnostic tool — it is simply a prompt to help you check in with yourself.
If you answered yes to any of these questions, it may be worth taking a break. Use phnova's cool-off or self-exclusion tools, or speak to someone you trust. You can also contact our support team — we are here to help, not to judge.
Support Resources
You are never alone. If you or someone you know is struggling with problem gambling, the following organizations provide free, confidential support to Filipinos. Reaching out is a sign of strength, not weakness.
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a responsible gaming program for all licensed online gaming platforms in the Philippines. PAGCOR's program includes player protection guidelines and a national self-exclusion registry.
The National Center for Mental Health (NCMH) operates a 24/7 crisis hotline for Filipinos experiencing mental health challenges, including gambling-related distress. Their trained counselors provide free, confidential support in Filipino and English.
Gamblers Anonymous (GA) Philippines holds regular support group meetings in Manila, Cebu, and other major cities. GA follows a 12-step recovery program and provides a safe, non-judgmental community for people affected by problem gambling.
Our customer support team is trained to assist players who are concerned about their gambling. If you need help activating any responsible gaming tool, or simply want to talk to someone, reach out to us via live chat or email — available 24/7.
Minor Protection
phnova strictly enforces the 21+ age requirement mandated for casino-style gambling in the Philippines. We take the protection of minors extremely seriously, and we have multiple layers of verification in place to prevent underage access to the platform.
During registration, all players are required to confirm that they are 21 years of age or older. Before any withdrawal is processed, players must complete our Know Your Customer (KYC) verification process, which includes submission of a valid Philippine government-issued ID such as a PhilSys card, passport, or driver's license.
If we have reason to believe that a registered account belongs to a person under 21, we will immediately suspend the account pending investigation. Any winnings accumulated by an underage player will be forfeited in accordance with our Terms & Conditions.
If you share a device with younger family members, we strongly recommend using device-level parental controls and keeping your phnova login credentials private and secure at all times.
All players must confirm they are 21+ during sign-up. False declarations are a violation of our Terms & Conditions.
Government-issued ID required before first withdrawal. Accepted IDs include PhilSys, passport, driver's license, and UMID.
Our systems flag accounts showing behavioral patterns inconsistent with adult players for manual review by our compliance team.
Any account found to belong to a player under 21 is suspended immediately, with all associated funds forfeited per our Terms & Conditions.
Decide how much you are comfortable spending before you open the app. Treat it like an entertainment expense — once it's gone, the session is over.
Step away from the screen every hour. Grab a snack, stretch, or chat with someone. Breaks help you stay clear-headed and make better decisions.
Gambling is entertainment, not a reliable income source. The house always has an edge. Enjoy the experience without depending on winnings to cover expenses.
If you have hit your loss limit for the day, log out. Chasing losses almost always leads to bigger losses. Accept the result and come back another day with a fresh mindset.
Fatigue and emotional stress impair judgment. Avoid gambling when you are exhausted, upset, or under pressure — these are the conditions where poor decisions happen most.
Maintain a healthy balance. Spend time with family and friends in Quezon City, Makati, or wherever you are. Gaming is one part of life — not the whole of it.
Responsible gaming is at the heart of everything we do at phnova. When you play with us, you have access to the full suite of tools above — plus a support team that genuinely cares about your wellbeing. Ready to play the right way?
Must be 21 years or older. Please gamble responsibly. If gambling stops being fun, stop playing.
All tools are free and accessible from your account settings after login.